Seems like they're working on being classy. Almost slipped in the shower, not sure if that's a cleanliness issue or a material issue. The towles were a little rough, but that makes them seem new which is nice. Breakfast is put away promptly which was inconvenient especially when there were six people still standing in line trying to get food for the first time in the day. The two person room setup was nice and overall impressive. The previously stated issues mad it just shy of four star worthy.
Great front desk specifically RICHARD! He personality was so infectious. The rooms were perfect my AC wasn't working but the maintenance came within minutes and just as all the staff they were kind respectful and considerate of my time and space. Not sure of her name (Niziah I believe in house keeping) Really sweet and considerate of my space def a great experience so far only draw back which really isn't much of one is how small the pool area is. But the good food makes up for it ☺. I would def recommend this extended stay as a first timer.
I stayed here for 5 nights for a business trip. I sat on my sofa in the room, on the 7th floor, and was prepping for the next day of business. I proceeded to get bit numerous fire ants on my lower back. My backpack, which also sat on my sofa, was full of fire ants. I got bit attempting to save my personal belongings inside the bag and threw my backpack out into the balcony. Contacted the front desk and was informed they could not move me that night, and did not even offer to come upstairs to assess the situation or offer a solution. They immediately jumped to either getting a refund or offering me points, which again, did nothing to fix the problem. My company payed for the hotel and points where not going to remove the ants. I was forced to sleep in that room that night, freaking out every few seconds imagining fire ants crawling on me. I barely got any sleep that night. I was then notified I had to empty out my room that morning so that they could quickly clean the room and have it prepared for the next guest that afternoon. The front desk clerk told this to me right to my face when I asked to come back at lunch to pack my belongings because I had to be at work in 30 minutes. I had to throw my belongings into small bags and take them downstairs, causing me to be late to work. The hotel manager was consistently avoiding me, and I attempted to reach out to him multiple times a day and began receiving excuses as to why he was not available. My favorite was when I was told the manager was upstairs and would not be coming down for sometime. I asked where he was upstairs and they would not tell me. I later found out that many of my coworkers had bug related issues in the same hotel during our stay there. Some found fire ants, flying ants, and even cockroaches!!! Quite frankly, it was my worst hotel experience. ever. I can understand how fire ants are out of some control, but the lack of accountability by the staff and manager jumps out to me the most. I have stayed at this hotel before and was surprised by how terrible the procedures and standards are at this hotel. I typically choose Hilton Hotels for my stays, but might be switching to Marriott after my experience with this staff and manager.
Service was good but the rooms need to be upgraded. The door to the balcony barely opened. The sink area was way too small. The shower head needed to be replaced. I was kind of disappointed that there was no bar or lounge. We had very good service from the front desk and housekeeping.
I'm only giving this one star because of the free mints in the lobby. Other than that, I would strongly advise you to never visit this place. We travel a lot and spend a lot of time in hotels so I feel comfortable comparing.
At check in the people behind the desk were rude. My sheets were dirty with stuff smudged on it. There were ladybugs in the room and housekeeping didn't do their job. The towels weren't replenished and there was a sticky substance on the night tables from a previous guest that was never cleaned. Gross! I couldn't wait to get home.
Homewood Suites By Hilton Raleigh Durham Ap Research Triangle is a US Lodging based in Durham, North Carolina. Homewood Suites By Hilton Raleigh Durham Ap Research Triangle is located at 4603 Central Park Dr, Durham, NC 27703, USA.
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