Disappointed - I needed auto work done and stopped in for an estimate. I was told it would be between $650 and $850 depending on the work needed. So I scheduled time to bring my car back the following week. Called to verify everything and the quote went to $1150. I told him I was in last week and you gave me a quote of $650-$850 for the same work. I am a college student and that is a major difference. I told Sears I had to save more to afford that type of cost and asked how long was the quote good for. Auto center schlep said, "today only" and hung up on me. I found a different garage who did the work and much more for about $400 less. No wonder Sears is going bankrupt – Over priced and rude service! I will never shop at Sears for anything!
I ordered a an upright freezer online for a home delivery and installation. After 2 1/2 weeks of emails and phone calls I finally received a delivery date and time range. We made sure someone took off time from work to be here for the delivery. They were a no-show and no call. I communicated with the store and they had absolutely no idea about the order or less the delivery. I got in touch with someone who claimed to be in management and they were non-apologetic and quite frankly condescending. I canceled my order and am now writing this regrettable survey for a sticks and bricks store whose time has come and gone.
I hate to pile on, but I feel a fair review is necessary of my most recent attempt at a purchase with Sears.
6 MONTHS LATER - have been trying to get the delivery company’s insurance to pay for repairs ($30k) and they are dragging their feet. Now I have to file with my homeowners insurance. Avoid sears at all costs!!!
Good closing deals on tools, Friendly staff.
Good deals on tools. Got a deal on a ratchet set.
WORST SERVICE EVER. The delivery guys tore up my brand new house and I have made no less than 30 calls to sears and visited the store 4 times and have gotten no where with getting my home and new appliances repaired. I will never shop at Sears again. Avoid this place at all costs. UPDATE: Sears returned 2 weeks later to put the machine on top of the new drip pan. It was not hooked up correctly and my house flooded! All the way through the ceiling and walls. It's been such a terrible experience it's almost unbelievable. Sears management has not called back to discuss since I reported it this afternoon. Unbelievable.
Sears is a US Department Store based in Durham, North Carolina. Sears is located at The Streets at Southpoint, 6910 Fayetteville Rd, Durham, NC 27713, USA.
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