I would give this store "NO STARS"!!!! But unable to leave a review without at least one star. On Friday, November 24th around 9:20am I entered the store no one greeted me at all. Was it because I was black? One young sales person would walk away from me when I would walk in his direction. I purposely walked in his direction and he damn near jogged away from me. Mind you, 5 or 6 white people entered the after me and each one was greeted. But the salesperson with the denim jacket did eventually speak to me. I had enough and I exited the store. So if brooks brothers corporates office reads this just check the time & date of all the employees that was working that morning of black Friday and you would know who I'm speaking of. The salesperson was wearing a brown sports jacket and skinny jeans. Not coming back. RACIST!!!
Had a good experience at this location today. Friendly associates helped me pick out several dress shirts and a new blazer -- each with a great fit. I'll be back to shop at this location in the future.
limited items
My son, his girlfriend and I entered the Southpoint Mall, Durham NC store on January 21, 2017 and experienced the worst case of prejudgement and steerage. My son is graduating with dual degrees in Math and Electrical Engineering and needed a quality suit for interviews for graduate schools. Jess, the salesman, saw us enter the store and turned away without acknowledgement. I had to call him over. When we told him that we wanted a suit, he immediately told us "Sorry, the regular price suits are too expensive at a price of over $900 and the remaining sale suits are not in his size." We were floored by his forward display of discrimination. We left that store and went to the Raleigh, NC store. The experience was totally different! My son was fitted and purchased a Regent $998 suit.
I am taking the time to let you know of our experiences so you can use this message as an opportunity to properly train your sales staff. No one should make preconceived judgements about customers.
Brooks Brothers is a US Clothing Store based in Durham, North Carolina. Brooks Brothers is located at 6910 Fayetteville Road, SPACE 1355, Durham, NC 27713, USA.
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