You might as well clean your own damn car.
In short, I would do my best to find a different car wash to frequent if you can. For the long review, read below.
I had just returned from a long road trip so my car was pretty dirty. They cleaned the outside okay, but didn't clean the front side of the mirrors for some reason, so while the car was clean, the mirrors were still dirty. They got inside the car, but I'm not sure what they did. They did not wipe the inside doors or dashboard or console. Autobel does such a better job!
I have twice paid for a full detail wash here. The price is over $250 after taxes and tip, and in each case my car was returned with dirt in most nooks and crannies of the car. I am not talking about minor dust--I found a full wasps nest inside the door that could be flicked away with a finger. I understand details can be missed, so I have given the car wash a second chance. Turns out, the second experience was worse than the first. The same dirt in the same nooks and crannies on the exterior. On the interior they had not vacuumed portions of the carpet, had not properly dusted inside the consoles (i even found usded candy wrappers).
When I picked up my car the second time, they had addressed the issues I brought up, but did not even have the courtesy to wipe down the car from dust that had accumulated in their parking lot over the two days I left it there to be cleaned. In fact, they refused to do so letting me know the car had been complete the day before.
I'm not an especially demanding customer at car washes. I just want the dirt knocked off and the interior vacuumed out. This place offers a reasonably, if not exceptionally, good car wash for a competitive price. There is usually not much of a line. The staff do their job quickly and politely. There's not any "upsell" (that is, pressure to purchase a higher-priced service than you ask for) like I've experienced in other car wash places.
Again, I forgive mistakes, but when I brought the car back, the customer service basically tried to make me feel it was my fault the car was not cleaned properly, stating that they do not have "time" to get to everything (mind you this is a $250 car wash) and despite their website claiming to have state of the art cleaning equipment, they could barely be bothered to use a damp rag on most items.
Great clean on the outside, fail consistently in wiping mirrors down on the inside. No matter how many times I ask and point out that there is a finger print on the mirror, they will not wipe it. Guess I’m gonna have to buy some windex.
Rude, uncaring, and undisciplined car wash. While I know it is convenient and difficult to find a car wash in the local area. I highly recommend taking the time to drive somewhere else.
100% terrible. I tried to be nice and tell the detailers that the rims were still dirty, the vents were not clean, the doors were not whipped out. You know what they told me they they do t do that. What kind of service is this really? The automatic car wash system cleans the freaking car. So you mean to tell me that you cannot clean the rims, make sure the air vents are cleaned,& the door is whipped out?
P.s the manager does not care !
Please do not spend your money here.
Bull City Car Wash is a US Car Wash based in Durham, North Carolina. Bull City Car Wash is located at 1810 W Markham Ave, Durham, NC 27705, USA.
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