I went in with my family to buy a fish. We have a 60 gallon tank with a 7 year old koi and Algae eater in it. We decided to get a butterfly koi as well. When we told the woman what fish we wanted she was very rude in her response when telling us it wouldn't live. When I told her we have one that's been in a tank for 7 years she response well your very lucky. She takes a post it note and writes "not guaranteed" on it. Then follows me and my daughter telling us those fish can't live with a koi(the neon fish) . Yes ma'am I know we are just looking. Then she follows us to the checkout to have the cashier write "not guaranteed" on our receipt. Now I understand they have to inform us of what fish can live in what and with what but this was extreme. Will never be going to this store again. Very disappointed
Always clean and neat. Employees very helpful and pleasant. Good inventory of pet food and supplies. Don't care for the sale of snakes and scorpions because people in general tend to be irresponsible owners of these creatures and allow them to escape to the detriment of neighboring children and pets.
Also, the prices are rather ridiculously high for some dog items. I've ordered TWO packs of Blue Buffalo dog treats and had them shipped as well for the same price Pet Smart charges for ONE pack. You have to wait for sales/clearance items.
I asked for help from one of the associates name Lisa. I asked her about information on a dewormer for my puppy she replied to me by saying "Read the directions on the back of the box" she was no help at all with rude sarcasm this is not the first time I've been and she has been very sarcastic. Everyone else seems to be quite pleasant except for her.
Mens bathroom was disgusting. The toilet seat has potholes its so old.
They need to take down the tags on fish that are sold out. You pick out fish thinking they are the ones on sale and it's the others. Girl working the fish section was great but was not happy when I seen that the fish I picked out where not the ones I thought they where by price at the register. Needed to honor the price on the tags still up.
Con: I watched a staff member (male) in the grooming area with a Tiny Toy Maltese breed being extremely rough with the small dog while trying to clip his/her hair. The dog was frustrated and nipping or pulling away from the groomer who kept picking the dog up and pushing it down hard on the table - not noticing the leash was like a choke chain on the scared dog. No wonder it was freaking out! Not sure where the owner was during all this but I found it a bit disturbing. Don't think I wanna take my dog here.
Pro: Staff was great. Banfield (technically separate but still in the same store) was great as well. Awesome Vet. Staff and store employees were kind and loving to my new puppy and helpful in picking out items for her that she might like.
Petsmart is a US Veterinary Care based in Durham, North Carolina. Petsmart is located at 1720 N Pointe Dr, Durham, NC 27705, USA.
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