I needed a car the day after my own got totaled in a rear end collision. They told me they would definitely have a car for me and a pickup scheduled at 2:30 PM. I call them at that time and they tell me that, not only do they not have a car, they have no idea when or if they will get a car that day. Very frustrating when I had already had previous arrangements with another company but cancelled and switched to Hertz because that was the preferred company for State Farm insurance.
Phoned on a friday that i was returning car on saturday. I was not told they close at 12 pm on saturdays. Arrived and discovered they were closed, left the car in the lot. Went to give key on Monday( closed on sundays) and the clerk charged me for two extra days. He told me i should've Googled the hours...... So know I'm googling this. " DON'T GO TO HERTZ ON HILLSBOROUGH RD, bad customer service".
They always make me feel like an A-list celebrity when dealing with my rentals. I signed up to the Hertz rewards program (free to do so) which comes with great benefits, including free car upgrades when available. My last road trip was spent in style, and I appreciate the assistance provided me. I will definitely continue to go to Hertz, and this particular location especially, for my road trips.
Pick another company!!! They set appointments that they can't keep. I've been waiting 45 mins and when they show up they want me to wait another 15 mins for another customer. Unprofessional. I should have had a friend drive with me to pick up the rental then waste an hour. Just be honest about your pickup times so people don't have to rely on you. Pick another company.
Staff very friendly. Could use a bit more decor in the office. Overall service was good.
Hertz Rent A Car is a US Car Rental based in Durham, North Carolina. Hertz Rent A Car is located at 3601 Hillsborough Rd, Durham, NC 27705, USA.
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