Nikki serviced my car and she did a great job. She was very thorough in explaining what I needed and I didn't feel like I was being bamboozled to get things done that I didn't need. I will definitely be going back to her for future maintenance.
Pros - friendly service people, affordable oil change.
Cons -I scheduled a 4:00 appointment for an oil change and was told by Steven that oil changes take 30 minutes to an hour at most. It took 2 hours with no reason given - I asked if there was. The second time I went to ask the customer service people on the status of my car, I noticed that my car was sitting in the lot. My file was up on the counter and the gentleman helping was surprised that no one had called me. I am not sure how these folks can stay in business - they do not run a good, organized, customer-service oriented business. It just feels unorganized with a lot of "nice" stuff and features on the inside but the quality of what I expected was very disappointing. I will not be taking my car here again.
I recently went in for an oil change and tire rotation. I called ahead and made an appointment for 10:00am on a Saturday. I figured that they would be slammed on a weekend, and they were pretty busy, but the staff in the lobby and at the front desk were very friendly and helpful. Once I got up to the front desk, they got me checked in, and Nikki was done with my car in a flash. I was able to watch her work on my car while I waited, which was pretty cool because I had never seen my car worked on before. She was very thorough but fast, explaining everything she did to my car, and making me feel better about a couple of concerns I previously had with it. The professionalism of the staff at AAA South Square was impressive. I feel like I have finally found a trustworthy mechanic. I will definitely be back for another oil change when it is time!
I made an appointment today at 3:30 and received an email confirming the appointment. I arrived there at 3:15 and I was told they were not going to be able to take my car until after 5:00. Why didn't they call me, so I could have saved time and gas rather than going there from Carrboro?
My son goes to college in this area. He called me the other day and told me he had broke down on the side of I40. He called AAA and they towed him to the closest AAA car care center. The next morning they had looked over his car to see what needed to be repaired. I called and they informed me that it would be 1100.00 to repair. I had an idea from experience what may be wrong with his vehicle and I felt like this was an extremely high estimate. I contacted my local mechanic and he felt the same way. I proceeded to have the vehicle towed back to where I live and to have my mechanic take a look. This was after I had to pay a 114.00 bill for diagnostic to AAA care center. I just had a gut feeling and went with that feeling. Well after 1.5 hrs labor and a part his vehicle was back on the road running fine. 1100 price quote from AAA car care ended up being 205.84 price to fix his vehicle. I guess you can do the math, but needless to say we will not be trusting any AAA car care center in the future.
Aaa South Square is a US Insurance Agency based in Durham, North Carolina. Aaa South Square is located at 3505 Westgate Dr, Durham, NC 27707, USA.
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