Employee "Sonia" was absolutely terrible. I was sitting in the lumber department with a cart full of lumber waiting near the registers waiting on my fellow employee to go pick up other stuff in the store. While waiting I noticed the line was not moving for a good 15 minutes and thought that was strong. Noticed there was a guy purchasing some lumber and the employee seemed to just not comprehend English and basic human functions. Another 7 minutes or so went by and I glanced up again to see the progress, noticed the guy second in line was red in the face and looking around frantically, after he didn't see any other employee he cussed and literally threw his items on the floor and walked out ( lost customer #1) . A few minutes later the guy in the back of the line left his whole cart of lumber and walked out ( Customer lost #2). Within 30 seconds a lumber employee came by and asked me if that was my cart ( the one im standing beside but I did have about 4 around me) I told him yes and he said people have been getting in line and leaving and leaving the carts full of lumber just sitting and they had to put them back. ( Customer lost # many). Finally after 30 minutes or so my fellow employee came back with a cart full of other items he got during this time and we went to check out. The original guy was still there and she had to have ( what I believe to be a manager or supervisor) come and do something and they got him out. Finally it was our turn. It took us about 10 minutes for just a few pieces of trim wood and base wood. She was very hard to understand and very hard headed. We finally got through and went out to load up. There were trucks just parked blocking the loading zone so I had to back the truck up through other trucks just to load up. After I got through I went inside and told a fella in the lumber section that there was a dark green GMC truck with 2 guys just sitting inside and blocking everyone from loading. ( He went out and told them to move). All in all "Sonia" is costing this store a lot of money being they lost 2 customers from what I saw and there were about 5 carts full of wood and dry wall just sitting that they had to pay other employee's to put back ( from what I can think is) because of the very slow employee "Sonia". Normally this home depot is "okay" but this time was absolutely terrible and we had to explain to our boss why it took us a hr and half to just pick up wood. He told us to not go to that home depot anymore ( now home depot lost thousands right there) because we go by there almost once a day buying supplies but no more. Home depots in general seem to always have a management issue but this one in particular is terrible and I DO NOT recommend them to anyone.
My father in law works at this particular store so it makes extra store for us but in general the staff is what makes the one of the greatest Home Depots in Durham. Everyone is quick to assist or help customer and if not in their expertise, they a find someone quickly to assist. Store is organized, clean, orderly, and always well stocked but if they don't have in they more than willing to get, whether calling another store or shipping it in, you leave a happy customer! Free parking and wheel chair accessible
Standard Home Depot. Good staff at the customer service desk but it can get busy. Tool rental is outstanding, everything from a drill to a backhoe.
This Home Depot store has all types of things that you needed! Great location with selection. Friendly staff members available all the time for us. Location was excellent too.
Standard Home Depot as stated. Great location for holiday shopping, no matter the season. I've been very pleased with their Christmas trees over the years. Better than average garden department.
The Home Depot is a US Hardware Store based in Durham, North Carolina. The Home Depot is located at 1700 N Pointe Dr, Durham, NC 27705, USA.
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